Life in the work place can, at times, seem like a whirlwind. The same goes with writing: we write fast — too fast. To make things short and to the point, we tend to forget certain forms of civility which demonstrate a respect that is appreciated, and goes a long way. Commands such as “Please govern yourself accordingly”, although containing the word “please”, can provoke the opposite reaction! It would just be better to read “Your cooperation would be greatly appreciated.” Politeness, especially when something or some action is required, can bring surprisingly speedy results.

Your level of education, culture and professionalism will be judged according to the care you take in your written communications, and the words you choose. Many of us speak more than one language and it is easy to use words that are not understood by the majority — such as Gallicisms. Look them up in a dictionary. If you need to make it quick, there are several online versions that are quite adequate and user-friendly. The first impression is the lasting impression, and so it is with the written word.

Marie-Josée and Anick

The single biggest problem in communication is the illusion that it has taken place. (George Bernard Shaw)